Mobile ICTs in Government Field Operations: A Socio-Technical Innovation Project
نویسنده
چکیده
The authors investigated the unfolding of an innovation project in field operations of City government, which introduced mobile information and communication technologies (ICTs) for field crews. The implementation of mobile technology had to overcome several serious socio-technical challenges, the lessons learned from which were instrumental for the project’s ultimate success. The authors collected data using a seven-layer framework and interpreted the rich data from multiple field cases from a structurationist perspective. The authors found this approach, which is referred to as situated action analysis, particularly useful for elucidating the observed feedbacks between human action/interaction (human agency), the shaping of the information technology (IT) artifact, and the organizational structure within their socio-technical context. Mobile ICTs in Government Field Operations: A Socio-Technical Innovation Project
منابع مشابه
Socio-technical Perspectives on e-Government Initiatives
ICTs are intended to be a powerful tool in support of government transition to the “Digital Age”. The purpose of this paper is to emphasize the importance of integrating a socio-technical perspective into the body of eGovernment practices. The current realisation in Italy of an “Action plan for eGovernment” is a source of interesting preliminary evidence for our purpose. 1 Standard (Tool) Model...
متن کاملConstraints to Effective Use of Information Communication Technologies (ICTs) among Small-scale Farmers in Anambra State, Nigeria
The study was carried out in Anambra State, Nigeria. Questionnaire was used to collect data from a sample of one hundred and eight (108) small-scale farmers. Percentage, mean score, standard deviation and factor analysis were used for data analysis. The duration of the study was June 2009 and March, 2010. Results of the study indicated that the major constraints to effective use of ICTs by smal...
متن کاملe-Government Leaders, Organisational Change and ICTs: Learning from FAME and other e-Government Experiences
So-called ‘slow’ adaptation to technological change is actually a characteristic of major innovations, particularly those requiring significant organisational change. The implementation of ICT to support government sector working is no exception: it is a complex socio-technical practice comprised of interrelated technical, cultural and organisational issues. As part of the “Framework for Multi-...
متن کاملThe Interplay Of Ict Innovation With State Administrative Tradition: The Case Of The Greek Taxation Information System (taxis)
In recent years, there is an explicit link of ICT innovation with deep structural reforms in public administrations. Information and communication technologies (ICTs) are viewed as enablers of state reform towards the establishment of a minimal, agile and accountable government apparatus. The concept of administrative tradition allows us to understand how structural, historical, institutional a...
متن کاملEMuRgency: Addressing cardiac arrest with socio-technical innovation in a smart learning region
This paper introduces the EMuRgency project. The project has the goal to increase awareness and competences regarding the problem of cardiac arrest in the Euregio Meuse-Rhine (EMR) and to use socio-technical innovations to transfer it into a smart learning region. Based on the conscious competence framework solutions for stakeholders on different levels of the framework are introduced, namely a...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
عنوان ژورنال:
- IJEGR
دوره 10 شماره
صفحات -
تاریخ انتشار 2014